Let's talk

Frequently Asked Questions

Check our FAQ below. In it we’ve answered everything we can think of. But, if you don’t find what you’re looking for, you are welcome to give us a call.

General Questions

Why choose Softpay over a traditional payment terminal?

In many use cases, there is no need for an expensive dedicated payment terminal. Softpay is an even better solution, that can be used with a consumer phone or multi-purpose device. Our open AppSwitch SDK enables you to easily integrate Softpay with a POS system.

Shop assistants, waiters, and drivers can easily use the same mobile device they use for other purposes as their new payment terminal, and this means that payments can be accepted anywhere, in the shopping aisles, at the table in the restaurant, or at the home of someone ordering a takeaway.

In some use cases, Softpay enables a more personalized shopping experience together with the shop assistant, which can increase the average transaction size by up to 30% compared to traditional transactions.

Which phones can I use as a merchant?

As a general rule of thumb Softpay can be installed and used on most Android devices that meets these criteria:

  • Running minimum Android 8.0 or above. It is recommended to use Android 10+.
  • Equipped with hardware NFC.
  • Online WIFI or Internet connection.
  • Security patch is less than 12 months old.
  • Google Mobile Services is enabled.
  • Both consumer phones (e.g. Samsung, Motorola) and enterprise android devices (e.g. Sunmi, Point Mobile) are supported.

Sign in to our developer site to see the full list of requirements and a list of devices that are currently being used.

What payment cards can customers use?

Merchants can use the following types of cards:

  • Visa, Visa Electron, Mastercard, Maestro, Dankort, BankAxept, Discover, Diners Club, .
  • Mobile wallets, such as Apple Pay, Google Pay, and Samsung Pay.

More card schemes will be added in future releases.

Is Softpay safe to use?

As a SoftPOS solution, we are required to hold and comply with a number of certifications from the Payment Card Industry (PCI) and card schemes (e.g. Visa/Mastercard). The certifications are industry-wide standards and ensure our solution's highest level of safety and integrity.

We hold PCI MPoC, PCI DSS, PCI PIN, TTP, and TOP certifications and have completed level 3 certifications together with the acquirer. Softpay, therefore, has a very high level of security and has been selected by some of the largest merchants.

How do I get started integrating a POS system?

Integrating a POS system with Softpay comes in 3 steps:

  • Sign in to our developer site for our AppSwitch SDK documentation.
  • Complete the integration and make a successful payment in our sandbox environment.
  • Purchase Softpay licenses at a sales partner to make real life transactions in production. 

If you do not have a sales partner and/or acquirer yet, please contact us at hello@softpay.io to get started .

What does it cost to use Softpay?

Softpay is a price competitive solution and prices will be decided by the sales partners distributing the Softpay solution. Please contact us at hello@softpay.io to get started. 

How does Softpay compare to other softPOS solutions?

We stand out as the leading softPOS solution in the market. Some of the highlights includes:

  • High transaction speed.
  • Unscrambled PIN pad.
  • Fast integration to Appswitch SDK.

75% of retailers reports that wait related issues is the primary reason for loosing customers. High transaction speed is crucial for queue busting to avoid losing revenue. We have built our solution with a high transaction speed in mind, as the ability to complete transactions as fast as possible, is important to ensure a great user experience. 

Many customers does not recall the actual numbers in their PIN code, but rather the hand movement and the positioning of the individual digit. This causes a problem remembering the PIN code when using a scrambled PIN pad (the numbers on the PIN pad changes position). Unlike other SoftPOS solutions, our solution comes with an unscrambled PIN pad.

Our open AppSwitch SDK, makes it easy to integrate a POS system with Softpay. Most integrators are able to make test transactions through their app within two workdays. The full integration can be done within a week.

Please see the full list of features here 

How do I get started without a POS system?

Simply place an order with the sales partner for Softpay licenses and setup your device.

  1. Install the Softpay app from the Google Play Store
  2. Login with your username and password.
  3. Select the store and start making payments. 

If you do not have a sales partner and/or acquirer yet, please contact us at hello@softpay.io, to get started .

If you would like to try a demo version of Softpay, please sign up to our developer site. 

Zendesk knowledge base

For more FAQ answers visit our Knoweldge base
visit zendesk

Have further questions?

We'd be happy to help.
© Copyright 2024 - Softpay ApS - All Rights Reserved