Transforming the guest experience through seamless, software-based payments
In hospitality, the guest experience is shaped by every interaction, from the moment guests walk through the door to the final touchpoint at the table. While the dining journey is built on atmosphere, service and cuisine, the payment experience often becomes the lasting final impression. When it is slow or unreliable, it risks overshadowing the entire evening.
About Sovino
Sovino Group, one of Denmark’s leading hospitality group, manages 21 of Copenhagen’s most distinctive restaurants. Each venue has its own personality, ambience and culinary focus, offering everything from refined French dishes to contemporary Asian cuisine and relaxed Italian dining. Across every concept, Sovino’s mission is to deliver memorable experiences supported by seamless operations.
To uphold this standard, Sovino required a payment solution that could match its ambition for guest experience, staff efficiency and financial control.
The need: A future-ready payment solution
With a diverse restaurant portfolio and high guest expectations, Sovino brands identified the need for a flexible and reliable payment solution that could operate at the table, indoors and outdoors, without the limitations of traditional terminals. The system had to support fast service, reduce device failures, simplify training and provide accurate reporting for the finance team.
“It’s definitely not as simple as it seems, so it’s important to have a partner who understands our business and can identify the optimal solution for us. The front-end matters, but there’s also a lot of economics behind it. Understanding how it all fits together makes the business run better.” – Lasse Sørensen, COO & Partner at Sovino Brands
The solution: SoftPOS
To meet these needs, Sovino adopted the SoftPOS solution from Nexi, powered by Softpay. This software-based technology transforms standard mobile devices into secure payment terminals, allowing staff to accept contactless payments directly at the table. The setup integrates seamlessly into Sovino’s operational structure, supporting consistent service across all venues.
The solution also supports international guests through Dynamic Currency Conversion enabling payment in the customer’s preferred currency and creating a more comfortable and familiar checkout experience.
The implementation of SoftPOS delivered several concrete benefits across Sovino’s operations:
Improved guest experience
Guests enjoy a faster, more seamless payment process at the table, ensuring a smooth and uninterrupted end to their dining experience.
Enhanced flexibility
Staff can process payments anywhere in the venue and reassign devices easily across restaurants, supporting the groups’ dynamic multi-venue operations. Dual connectivity (wifi and 4G) ensures stable performance even in busy outdoor areas or network instabilities.
Back-office efficiency
Integrated reporting delivers accurate data that simplifies reconciliation, reduces errors and strengthens financial oversight.
A unified approach: Front of house meets back office
For Sovino, payments must work across the entire business. For guests, they must be fast, reliable and unobtrusive. For employees, the technology must be intuitive, allowing them to focus on hospitality rather than devices. For finance teams, accurate reporting and seamless integration with bookkeeping are essential.
By simplifying reconciliation, reducing errors and providing full transaction visibility, Sovino’s finance team now benefits from stronger controls and full compliance confidence. The outcome is a payment environment that serves every part of the organisation equally well.
