Hemglass is known for its blue ice cream trucks that have been delivering ice cream and joy directly to customers’ doors for decades.

For years, Hemglass relied on traditional hardware-based terminals in their service vehicles, but these devices often caused technical issues, downtime, and frustration among drivers and franchise owners.

Rethinking mobile payments

When it was time to renew the payment agreement, Hemglass decided not to just replace the old terminals, but to rethink the entire setup of how payments should work in a modern business.

Through their POS partner OPEN POS, Hemglass discovered Softpay, a software solution that turns any device into a secure payment terminal.

Instead of being tied to hardware, Hemglass could now run payments directly on mobile devices, fully connected to their OPEN POS system.

A smarter way to sell anywhere

The choice was driven by ease of deployment and flexibility, since Softpay is optimized for Hemglass business model involving pop-up sales. With the new setup, all drivers could now take payments from their mobile devices anywhere, without worrying about connection issues or complicated terminals.

“It might sound simple, but the flexibility to replace a broken unit locally, that’s huge for us. It saves time and keeps our sales rolling.”

— Erik Harlefelt, Head of IT at Hemglass

From frustration to confidence

Since introducing Softpay, Hemglass has seen major improvements in day-to-day operations.

Support needs dropped dramatically, and confidence in the payment system grew almost overnight. Drivers and franchise owners experience fewer technical issues, and troubleshooting has become faster and simpler since Hemglass could easily reach Softpay support in minutes.

“We rarely need to contact Softpay support, but when we do need them, they are fantastic with lightning-fast and helpful responses. Truly outstanding support!”

— Erik Harlefelt, Head of IT at Hemglass

The new setup not only simplified payments but also built a foundation for more flexibility in the future. By replacing hardware-based terminals with flexible, scalable software, Hemglass has gained a better experience for both drivers and customers, all thanks to the collaboration between Hemglass, OPEN POS, and Softpay.